Customer Terms and Conditions
Terms and Conditions
Your travel has been booked on the basis of the following terms and conditions.
The ticket(s) (“voucher(s)”) have been booked on your behalf with various Service Providers. Each Service Provider may have their own terms & conditions applying to your travel. It is important that you read the relevant & corresponding terms and conditions for each of your bookings in order to understand all applicable terms & conditions that may apply to your travel booking. If you require additional information, we recommend that you contact the Service Provider for further clarification.
Booking Confirmations
Your responsibilities:
Open tickets: You must book your travel dates in advance with the individual Service Provider as per details provided on your voucher.
Tickets with confirmed dates: It is your responsibility to ensure you redeem your tickets on the dates booked. If you wish to change these dates you must organise it with the Service Provider directly, with adequate notice.
Cancellations and Refunds
If you need to cancel or change your trip for any reason, we will charge a fee of 10% of the price in addition to any fees charged by the Service Provider. The remainder will be reimbursed to the same card you made original purchase with. It is possible your cancellation fees could be up to 100% of the cost of the booking, regardless of whether travel has commenced (for example cancellations made within 24hrs of travel or certain flight bookings).
If a tour or other travel service is cancelled by the Service Provider, we will refund you the amount paid for the tour or other travel service.
Flight & bus bookings will, in many cases, incur a 100% cancellation fee.
Where a refund or other payment applies, you may choose to transfer the whole cost of the tour (less any operator cancellation charges) to another tour. Whilst we normally attempt to process refunds swiftly, situations (such as natural disasters) may result in approximately 30 days processing time, due to high volume.
Travel Insurance
We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. It is your personal responsibility to purchase your own travel insurance to cover any liability which may be incurred to us or a Service Provider and other travel misadventures that you wish to be insured against.
Service Providers
We endeavour to package tours that will meet your expectations. However, we take no responsibility for any matters that arise with regard to or during individual tours or arrangements with individual Service Provider.
We appreciate your feedback, whether complaints, compliments or suggestions. However, to the extent permitted by law we will not be responsible to you for any loss, expense or damage that you may suffer during any particular tour, accommodation or travel, no matter the cause. These matters are the responsibility of each individual Service Provider and you agree that you will not hold us liable in any such circumstance.
Prices
We endeavour to package the best value tours available at the best prices. However, we take no responsibility for price fluctuations arising from changes in the prices charged by Service Providers occurring before final payment. Accordingly, the price of your travel is subject to change until such time as you pay for the travel in full.
Extra Costs
Many tours have extra costs, and you should be aware that there may be added expenses. These expenses will differ for each Service Provider but some of the more usual extras are EMC Tax, Stinger suit Hire, Luggage storage, Sleeping Bag Hire, Linen Hire, National Park Fee, Food, Insurance, Accommodation, Equipment Hire, Petrol Levy.
We will alert you to extra costs to the extent reasonably practicable. However, you must also check with each individual Service Provider when you confirm your ticket.
Passport & Visas
It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments, or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. Transfers between tours may incur a $30 administration fee.
Remember that we did not inherit the world from our Ancestors; we borrowed it from our Children.